Small Enterprises typically make a mistake because they think 50 inquiries a day and roughly 20 customers to attend can be managed in excel without any trouble. Eventually as the business grows and more and more inquiries add up to 200 inquiries a month having a reliable management system becomes inevitable. Sales Funda® CRM software system supports a systematic methodology to record and update sales information and it is an indispensable management tool even if you are a start- up.
Let’s look at enquiry statistics for 20 leads a day. Even if they are a few as that you still need to know how the lead interact with your business, what are the sources they come from, which pages they have visited on your website, who has contacted them, what emails have been sent and the status of the leads. That is roughly 10 activities per lead. For 20 leads, that is 200 activities. As your business expands, the number of leads would increase to 50-100 and the number of activities would be 5,000-10,000. This can trigger trouble if you don’t have a reliable system to put things in place from the beginning. The Chaos adds up to a dismantled enterprise going towards down time.
Problem areas in your enterprise are
For Customer Service
inability to fulfill customer demands
decreases in customer satisfaction
increasing response times
declining customer loyalty
inability to hire skilled labor
For Administration
inability to hire and maintain qualified staff
inability to reduce administrative costs
For Finance
lack of timely and accurate forecasting
cash flow problems
declining ROI
declining margins
eroding operating profits
For Marketing
inability to track marketing campaign results
poor lead tracking
inability to drive high quality leads
losses in market visibility and exposure
For Sales
decreasing revenue
increasing selling expenses
missed growth goals
inaccurate forecasting
For Operations
increasing operating cost and expenses
inconsistent quality
increases in cost of goods
inability to meet current customer demands
inability to consistently reach productivity goals
Call us on 9235 35 35 35 for a consultation on a cost effective Sales Funda® CRM solution suitable for your enterprise today.
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