Service & AMC
After-sales support on the same record as the sale.
After-sales support on the same record as the sale — configured around how your service and AMC teams actually work.
Your process
Customized Around Your Workflow
Service and AMC processes differ by product, contract and team. Sales Funda® Service & AMC can be configured around your visit planning, ticket handling, warranty-to-AMC conversion and reporting requirements.
- Warranty and AMC conversion paths that match your contracts
- Visit and ticket workflows for your engineers
- Approvals and statuses your service desk already uses
- Reports that reflect how you measure after-sales work
Configured and adapted around your workflow — subject to requirement and technical feasibility.
Tell us how your business works.
Roles, approvals, data and reports you need.
Configured and customized around your workflow.
After-sales continuity
From installed product to long-term contract
- Maintenance / WarrantyTrack products in warranty after installation.
- Convert to AMCMove installed products into paid AMC contracts without rebuilding the customer story.
- Contracts & upcoming visitsPlan contract visits and assign engineers.
- Service VisitCapture visit outcomes against the customer's products.
What is the difference between Maintenance and Contract?
Maintenance / warranty covers installed products in the warranty period. Contracts / AMC are the paid coverage and visit schedule that often follow - convert-to-AMC is the bridge when warranty ends.
Example: refrigeration dealer
Units installed under warranty appear in warranty lists. Near expiry, the team converts selected products to an AMC contract, schedules upcoming visits, and records each service visit against those products.
Products in warranty
Convert to AMC
Upcoming visits
Service visit
Connected modules
Continue the lifecycle
See Service & AMC in a demo
We will show how service and contracts stay attached to installed products.